FAQ
We will email you the status of your order
If the order has not been shipped by the courier company after the order is placed, it can be cancelled and we will deal with it immediately after we see it
Shipped within 2-5 days
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
Please refer to the link below for our shipping fees and delivery timelines.
We support international delivery
It depends on how long it takes for the courier to deliver, but we will do our best to get the order to the courier as soon as possible
If the package is lost, we will compensate or reissue it for you
please email us at auroralunasg@gmail.com with your order ID and details, We will get back within 2 to 3 business days on next steps.
Sie können ganz einfach während des Bestellvorgangs oder über das Symbol oben rechts auf unserer Website ein Kundenkonto erstellen.
If you have forgotten your password, please click here to reset your password and we will send you a link to the email address you provided so that you can easily reset your password
Membership discount is 10%, and members can participate in many limited-time discounts and limited-time giveaways.
You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement
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